FAQS

What is Ignite?

Ignite is our streamlined benefits administration platform that brings simplicity to your employees’ benefits experience. Powered by Employee Navigator’s reliable technology, Ignite brings you a modern, user-friendly experience where everything you need is just a click away.

As IMA’s trusted benefits administration solution, Ignite takes the complexity out of benefits management and puts seamless, efficient tools right at your fingertips.

Why should I consider Ignite for benefits administration? 

For employees, Ignite provides a user-friendly self-service portal that puts complete control at their fingertips. They can easily view, select, and modify their benefits without needing to navigate complex paperwork or wait for assistance.

HR teams gain real-time visibility into enrollment activities through our centralized management console. The system automatically tracks changes and updates, helping prevent claim and billing complications before they occur. The paperless approach eliminates the need for physical document storage while ensuring all information stays current and accessible.

IMA’s Employee Benefits HR Tech team is made up of passionate experts who make sure your benefits administration experience is smooth sailing! The team behind the scenes ensures your employees can easily sign up for health insurance without breaking a sweat. Think of them as your tech-savvy benefits buddies, working hard to make sure all your employees can manage their benefits with just a few clicks.

Does Ignite communicate to my carriers or payroll system? 

Yes! Ignite connects directly with hundreds of insurance carriers through pre-configured data exchanges, allowing for automatic electronic eligibility updates. We also support custom 834 EDI file transfers to ensure accurate, timely eligibility data transmission to countless medical, dental, and vision carriers. Plus, extensive partnerships with payroll providers enable real-time, two-way data synchronization between Ignite and your payroll system.

See the full list of available integrations here: https://employeenavigator.com/marketplace/

How does Ignite support Open Enrollment?

We partner closely with your IMA Account Management team to handle every detail of your Open Enrollment setup—so you can stay focused on what really matters: supporting your employees.

Is there a mobile application for Ignite?

Access Ignite anytime, anywhere in the U.S. through your web browser – no app download needed! Whether you’re on your laptop, tablet, or phone, the mobile-friendly platform gives both employees and HR teams simple, secure access to their benefits information.

What is implementation like?

Getting started with Ignite is a smooth, well-planned process that aligns with your benefit plan renewal. Our implementation timeline typically spans a few weeks, ensuring you’re fully prepared before open enrollment begins.

Here’s how we’ll work together:

Your dedicated HR Tech team member will guide you through the employee data requirements, explaining exactly what information we need to set up your workforce in Ignite. While you gather employee demographics, we’ll collaborate with your IMA service team to collect and configure all your plan details.

Once your custom site is built and ready, we’ll provide comprehensive training for your HR team, walking you through every feature and function you’ll need to manage your benefits program effectively.